The right glasses start with an accurate eye exam, lenses matched to your needs, and frames that fit your face. Kinh Mat Dien Bien Phu helps you move step by step.

Dien Bien Phu Eyewear store

Return & Exchange Policy

Dien Bien Phu Eyewear

100% authentic

14+ years trusted

Lifetime maintenance

Support 7 days a week

Product exchange

Applies when all 6 conditions below are met:

Product supplied by Dien Bien Phu Eyewear
Lenses not yet fitted (frames, sunglasses)
10% restocking fee on list price
Within 7 days from purchase date
Pay the difference if exchanging for a higher-priced item (no refund for lower price)
Product in 100% new condition — full box, accessories, tags intact

Product return

Applies when all 6 conditions are met:

Product supplied by Dien Bien Phu Eyewear
Lenses not yet fitted (frames, sunglasses)
Within 7 days from purchase date
10% restocking fee on list price
Product in new condition as received — full box, accessories, tags
Present invoice or matching records in our system

Note: Returns do not apply to:

Prescription lenses already cut to order
Contact lenses with broken seal/packaging
Products that have had lenses fitted

Flexible options

Choose the return or exchange method that suits you best

In store

Open 8:30 AM – 10:00 PM daily

Shipping

Via postal service (fee by agreement)

Refund

Cash or bank transfer

Support

Advice available every day of the week

Warranty & care

1-year warranty

Manufacturing defects

30-day warranty

New prescription not adapting

Free maintenance

Cleaning and adjustments for life

FAQ

Contact support

For any questions about this policy, please contact us

529 Duong 3/2, Vuon Lai Ward, Ho Chi Minh City — Open 8:30 AM – 10:00 PM daily

Dien Bien Phu Eyewear — Over 14 years of trust, caring for your vision.