Return & Exchange Policy
Dien Bien Phu Eyewear
100% authentic
14+ years trusted
Lifetime maintenance
Support 7 days a week
Product exchange
Applies when all 6 conditions below are met:
Product supplied by Dien Bien Phu Eyewear
Lenses not yet fitted (frames, sunglasses)
10% restocking fee on list price
Within 7 days from purchase date
Pay the difference if exchanging for a higher-priced item (no refund for lower price)
Product in 100% new condition — full box, accessories, tags intact
Product return
Applies when all 6 conditions are met:
Product supplied by Dien Bien Phu Eyewear
Lenses not yet fitted (frames, sunglasses)
Within 7 days from purchase date
10% restocking fee on list price
Product in new condition as received — full box, accessories, tags
Present invoice or matching records in our system
Note: Returns do not apply to:
Prescription lenses already cut to order
Contact lenses with broken seal/packaging
Products that have had lenses fitted
Flexible options
Choose the return or exchange method that suits you best
In store
Open 8:30 AM – 10:00 PM daily
Shipping
Via postal service (fee by agreement)
Refund
Cash or bank transfer
Support
Advice available every day of the week
Warranty & care
1-year warranty
Manufacturing defects
30-day warranty
New prescription not adapting
Free maintenance
Cleaning and adjustments for life
FAQ
Contact support
For any questions about this policy, please contact us
529 Duong 3/2, Vuon Lai Ward, Ho Chi Minh City — Open 8:30 AM – 10:00 PM daily
Dien Bien Phu Eyewear — Over 14 years of trust, caring for your vision.