Vision records & warranty
Look up prescription orders and warranty status with the phone number used for purchase
Rx ordersKept for life
Frames2-year W
Lenses12–24 mo W
Look up your file
Enter the phone number used when purchasing
Warranty policy
Quality commitment — protecting your rights
Frames
2 years
Covers manufacturing issues, breaks/cracks from production, loose screws, bent frames. Not covered: heavy impact damage or sitting on the glasses.
Lenses
12 months
Coating warranty 12 months. Some premium lenses (Essilor, Nikon, etc.) may extend to 18–24 months by product line.
- 30-day vision comfort — one exchange if you cannot adapt
- User scratches in the first 30 days → 50% credit toward new lenses
Free lifetime service
Lifetime
Cleaning, frame adjustment, screws, nose pads, hinge tightening — free when you visit the store.
Not covered
User scratches (after 30 days), drops/breaks, heavy impact, sitting on glasses, or third-party repairs.