The right glasses start with an accurate eye exam, lenses matched to your needs, and frames that fit your face. Kinh Mat Dien Bien Phu helps you move step by step.

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Payment Policy

Payment for glasses is usually associated with a combo including frame, lens, coating, and measurement–cutting–fitting–adjustment services. To avoid misunderstandings, the payment policy needs to clarify: total value...

Optometristvuvantiep
September 11, 2024
Payment Policy

Payment Policy at Dien Bien Phu Eyewear: Transparency by Item

Payment for glasses is usually associated with a combo including frame, lens, coating, and measurement–cutting–fitting–adjustment services. To avoid misunderstandings, the payment policy needs to clarify: total order value, deposit conditions (if any), payment timing, and invoice/documentation. The content below serves as a guideline for customers of Dien Bien Phu Eyewear (529 3/2 Street, Ho Chi Minh City); final details are confirmed at the store or when you schedule an appointment to finalize your order.

Request to Separate Quotation by Item

When comparing options, look at the lens (brand/index/coating), frame, and service fees — avoid focusing solely on a total number.

Common Payment Methods

Depending on the time and store infrastructure, cash, bank transfer, or popular electronic methods may be supported. You should keep the receipt/photo of the transfer with clear content for quick reconciliation. For orders of branded lenses, a deposit may be required to confirm the order and avoid situations where the goods arrive but are not accepted.

Timely and full payment helps ensure the lens-ordering and processing process is not interrupted, especially when you need to receive glasses by a deadline.

Deposit, Remaining Payment, and Refund Conditions

Deposits are usually required when the lenses are custom-made, making them difficult to return to retail stock. The remaining payment is made upon receiving the glasses or before delivery, depending on the agreement for each order. If the order is canceled due to unavoidable circumstances, the refund/or retention of the deposit will be based on the agreement and the status of the ordered goods — therefore, please confirm in writing/reliable sources from the store.

When Purchasing Under Promotional Programs

Conditions applied (time, lens line, applicable frames) need to be clarified before payment to avoid misunderstandings about benefits.

Invoice, Warranty, and Post-Payment Links

After payment, you should receive warranty information for the lenses/frames (if any), usage–cleaning instructions, and contact methods for adjustments. For personalized glasses, the warranty usually distinguishes between manufacturing defects and damage due to impact/use. Keeping the invoice helps facilitate quick processing when you need to look up order specifications.
Content to ConfirmWhy It’s Important
Lens Brand + CoatingAvoid confusion during warranty
Purchase DateWarranty calculation reference
Warranty ScopeLenses/frames/accessories

Online Purchase/Pre-order and Risk Control

When ordering through online channels, verify the store's information, hotline number, and delivery address. Do not transfer money to accounts not confirmed by the store. If you have an order code, keep it for reference when receiving glasses. You can view products and read more articles to proactively choose configurations before payment.

If There Are Discrepancies After Receiving Glasses

Contact early, describe your vision symptoms and the product condition; avoid self-repairing screws/frames if not guided to prevent affecting the warranty.

Buyer Rights and Store Information Transparency

Before transferring money, verify the store name, address, and account number as per the official announcement. Keep the receipt clearly stating: name, phone number, lens–frame configuration (if any). This helps with quick reconciliation when warranty claims or specification discrepancies arise. If payments are made in multiple installments, request confirmation of the remaining balance via message/email to avoid disputes.

Transparency is not about "suspicion" but a way for both parties to feel secure when transacting for value in both money and health.

Special Cases: Lens Exchange, Coating Upgrade, and Order Adjustment

Sometimes after trying on, you may want to change the lens index or upgrade the AR coating; in this case, clarify the price difference and reprocessing time. If the order has been placed with a brand, the exchange conditions may differ from orders using in-stock lenses. All changes should be clearly confirmed before you pay for the additional costs.

Check After Payment

Receive all accompanying accessories (box, cloth, solution if included in the package) and verify the lens model on the receipt/invoice.

Links for Delivery and Returns

See delivery, returns before placing a deposit for an order lens.

Promotions and Applicable Conditions

Some codes do not apply to designated lenses — promotional programs.

Clear Payment is the Foundation of Trust

Dien Bien Phu Eyewear aims for open exchanges about prices and payment conditions so you can feel secure: knowing what quality you are paying for, what agreements protect you, and how you will be supported after bringing your glasses home.

Continue Reading: Shopping & Policies

Before placing a deposit for an order lens, read payment, delivery, returns, customer information security. Shopping Guide and promotions (if any). Trade-in old glasses for new ones helps save money when eligible. Contact to confirm terms before finalizing the order. For order by prescription, keep confirmation message of lens code for reference when receiving goods. If there are promotions with conditions (time, applicable products), take a photo/note the terms at the time of ordering to avoid misunderstandings later between both parties.
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