Delivery Policy
Eyewear delivery is the final 'touch' step after the measurement-consultation-cutting assembly process. Since glasses are both delicate and personalized according to eye prescription, the delivery policy needs to…
Delivery Policy at Dien Bien Phu Eyewear: clear – safe – proactive checking
Prioritize in-store pickup when possible
In-person pickup allows for immediate frame adjustments, trying on in a real environment, and on-the-spot questions — especially with progressive lenses or significant prescription changes.
Delivery Scope and Methods
Depending on the area and partner shipping units, the store can support delivery within the city or send to provinces. You should provide a complete address, note the building/apartment, and a contact phone number during business hours. For fragile items, packaging usually has shockproof layers and a hard box to protect the lenses-frames.
Delivery does not replace the quality check step: upon receipt, quickly observe the condition of the box and seal (if any) before signing.
Order Processing Time and Shipping Time
When urgent delivery is needed
Be clear about the deadline from the start so the store can propose feasible options (switching to available lenses, changing to equivalent frames) instead of trying to keep a combo that does not meet the time requirements.
Shipping Fees and Related Costs
Shipping fees (if any) usually depend on distance, volume, and promotional policies for each period. When quoted a total price, you should confirm whether the shipping fee is separate or included. For high-value orders, there may be regulations regarding recipient verification or signature to protect the interests of both parties.
| Content | Suggestions to clarify with the store |
|---|---|
| Shipping fee | By area or by order? |
| Time | Pickup and delivery timelines |
| Return/exchange | When items are damaged during shipping or incorrect orders |
Receiving and Quick Checking
Check the box, accompanying accessories (if any), and do a basic try-on. If you notice deep scratches, distorted frames, or significant misalignment, contact the store immediately according to their instructions and keep the packaging as evidence. For glasses made to personal prescriptions, the return-warranty process needs to follow the correct procedure to avoid confusion between shipping errors and user errors.
Take photos/videos when opening the package
Clear photos of the seal/box/lenses help resolve disputes with the shipping unit faster if they arise.
Combining with Purchases and Consultations
Responsibilities During Shipping
During shipping, the risk of impact may arise even with careful packaging. You should understand the handling process when the box is dented, seals are broken, or accessories are missing. Keeping delivery receipts and photos of the current condition helps work with the shipping unit faster. If the order is of high value, inquire further about recipient verification methods to avoid misdelivery.
Glasses are personalized items; in case of issues, the goal is to clearly distinguish between shipping errors and technical cutting errors for proper handling.
Delivery with Usage and Maintenance Instructions
A good delivery package not only includes the glasses box but also cleaning, maintenance instructions, and warranty information. If you receive items far from the store, please read the "heat warning" section carefully (avoid leaving glasses on the dashboard in the sun) and how to properly remove glasses to avoid frame misalignment. If you need support after delivery, contact the store hotline and provide your order code.
Receive during the day if possible
Good lighting helps you check for superficial scratches and compare frame/lens colors more clearly than receiving at night.
Smooth Delivery Starts with Accurate Information
A correct address, a reachable phone number, and a few minutes of checking upon receipt help you feel much more secure. If you prioritize an optimal experience, consider picking up your glasses directly at the store for immediate frame adjustments and post-sale support.
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